Returns & Exchanges Policy
At Qlife Bike, we want you to be completely satisfied with your ride, which is why we offer a 30-day return policy for all bikes and accessories in their original condition. Whether you need a different frame size or a different model, our team is here to ensure your cycling experience is seamless.
Initiate Your Request
Contact our support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) and shipping label.
Pack Your Gear
Securely pack the bike or equipment in its original factory packaging, ensuring all tools, manuals, and components are included.
Schedule a Pickup
Drop off the package at a designated carrier location or schedule a home collection for larger bike shipments using our prepaid label.
Inspection and Refund
Once our technicians inspect the returned items, we will process your full refund or exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing